You can access the My Engage Health Systems portal through the following link https://my.engage.gp/index.php


When you reach the page for the first time you will need to sign up for access. Please note, only specific staff members should have access to this site. The portal is mainly used to add staff member to the organization and to create groups within the Engage Consult Client.



When signing up, you can use a generic practice email address if required. Once you have signed up, an email will be sent to the email address entered during registration. You will then be asked to set a password for the portal. This password can be shared to any users that require access to the portal. The username when logging in will always be the practice ODS code.


Once you have signed in, your homepage will look like the image below:


Settings:


The settings page allows you to set up a website pop up for Engage Consult on your practice site and tick the checkbox for request delivery. This means any requests sent by a patient via Engage to your practice will also be sent to the registered email address as confirmation.


Scrolling down, you will be able to configure the message that the patient sees when they have submitted a request. This would normally be the practice response times depending on the request type. You can also configure any messages for requests outside of service hours if this setting is enabled.


The next section is the email sent to patients once they have submitted a request. Again, this would follow the same format a above.



The last section is the available staff settings. During the patients medical request journey, they can be asked who they would like help from. This setting allows the practice to configure a list of individuals or teams for the patient to choose from. If you delete all staff from this section, the patient is not asked the question during their journey.



PLEASE NOTE IF YOU ARE MAKING CHANGES TO THE PAGE YOU WILL NEED TO SAVE THESE CHANGES ON THE LEFT HAND SIDE


Links:


This section shows you the practice specific Engage Consult links. This is for patient login and patient portal. These may need to be provided to your website administrator to update the practice site.



Content:


The content section allows you to update the alerts and signposting a patient is shown during their medical request journey. When a patient types in a specific condition, it will link to the problem in this content catalogue. The alerts and signposting are based of NHS guidelines and they can also be amended to show other services a practice or local services may offer. Depending on your location, the catalogue will automatically be set to the correct national catalogue.


Once the Practice has has sufficient training and are ready to go live, you can toggle the disabled button to enabled, to allow patients to so submit requests.


Other useful links:


Adding or removing staff


Groups