A small number of Practices have reported an issue where the text held within the PDF that’s uploaded to the clinical system, has overflowed into the margin and beyond the page limits of the PDF.  This has only affected some of the responses in the secure two-way messaging thread.  It does not affect any notes committed to the PDF between staff at the practice relating to the consultation request.  We want to completely reassure you that there has been no loss of any data.  


The impact to practices is that when affected requests are sent to the clinical system, the attached PDF won’t show all of the data in affected messages sent between the patient and the practice.  This data still exists in Engage Consult.


Following a full investigation we have identified that this was as a result of a bug in Release 58 on 24th September.  Remedial action has been taken and a full fix was implemented on the 14th October, to prevent reoccurance.


Our Product Development team is creating a tool to ensure any affected consultations can be reattached to the clinical system with little or no manual intervention.  Until this tool is available if you need to access the content of a consultation which has been affected by this issue please follow these instructions.


Instructions for reading affected content

When you send consultations to the clinical system there’s always a reference to the request in Engage Consult.

In SystmOne you can find it on the journal entry:

If you click on the entry and then press CTRL+C this will copy all of the text in green.  When you paste the text into the Engage client you need to delete all of the text before “https”.  Alternatively you can paste the text into an editor, copy the highlighted text and paste it into the Engage client.


In EMIS you can find it on the consultation entry:

If you edit the consultation you can highlight the link and then copy it.


To view the request in the Engage client:

While you’re logged in to the Engage client paste the link in the area shown below and press Enter.  This will load the request.