Feedback helps us improve the quality of our products and services. If you would like to give us general or positive feedback you can:
- submit a ticket via https://support.engagehealth.uk
- email firstname.lastname@example.org
- phone 01263 834648 and select option 3
We will record and review all feedback to help us improve our services and may publicly publish comments for marketing purposes.
To make a complaint please email email@example.com to ensure we cover all your concerns. This will automatically be recorded in our customer support ticketing system and you will receive a ticket number for your reference.
- put 'Complaint' in the subject line
- a clear, detailed description of your complaint
- copies of any letters or emails about the matter
- any correspondence reference number
- your email address
We'll respond to and try to resolve your complaint at the earliest stage possible.
If you feel the response to your complaint isn’t acceptable, you can request escalation. Reply back to the existing ticket or quote the ticket number reference provided upon submitting the initial complaint.