Engage Health

Touchscreen Console Guides 24

• What is the Engage Touch Console?
• Mode - Message for Surgery Closed and Service Temporarily Unavailable
• Discreet - helping to safeguard patients' personal information
• Change style (the background colour for your Engage Touch screen)
• Input delay and Message delay

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Frequently Asked Questions (FAQs) 11

• My Touchscreen is not working.
• What is the best way to power the touch screen on/off?
• The touch screen has not arrived one or more patients today
• We have had complaints about the large font size used for displaying the patient's name/contact details.
• How do I add a message to the screen that will be displayed to all patients?

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Troubleshooting / Errors 5

• EMIS Web - API Logon Outcome Error (3)
• Engage Client/Vixie keeps logging me out
• EMIS Web - API Error. Invalid Date Format
• Touchscreen Won't Turn On
• SystmOne - Patients cannot check in

How to Guides 12

• SystmOne Login Tutorial
• Vision account setup - Create clinical staff member
• Remove the Touchscreen from the wall
• Engage Touch Deployment for EMIS Web
• Vision LAN Setup Guide

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Engage Touch+ 5

• Replace printing paper for your BP machine
• Engage+ Drivers, Com Port, Device Manager
• Engage+ Physical Installation Guide
• Scales
• Not asking for weight or blood pressure readings

Release Notes 3

• Engage Touch release notes 5.13.3425
• Engage Touch release notes 5.13.3402
• Engage Touch release notes 5.13.3381

How to Guides 26

• Login to the Admin Portal
• Encompass LT Setup Guide for EMIS Web
• Adding, Removing and Updating Staff for Engage Consult
• SystmOne - How to integrate
• Vision AEROS - How to integrate

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New Implementation 13

• EMIS Web - Engage Consult demonstration video and integration
• SystmOne - Engage Consult demonstration video and integration
• Implementation at a SystmOne Practice
• Implementation at EMIS Web Practice
• Implementation Overview

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Troubleshooting 6

• Error: You no longer have access to this organisation
• New Message notifications not displaying
• Running Vixie via windows search disables updates
• Resetting your password for Vixie/Engage Client/Encompass LT
• PDF Formatting Issue in Release 58

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Engage Consult Release Notes 7

• Release 54 - Notes for service users
• Release 55
• Release 56
• Addendum to Engage Consult Release 56
• Release 57

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Engaging Patients and Carers 8

• Communications and Engagement Plan
• Communications and Engagement Toolkit
• Video for Reception Screens
• Familiarising Staff with the Patient’s Journey
• Key Messages for Patients and Carers

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FAQ's 2

• 2-Way Messaging Status Colours
• Warranted Environment Specification

Engage Health 3

• Contact Details
• Engage Websites - Update 1
• Engage Websites - Update 2