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Knowledge base
Engage Health
Engage Health
5
Contact Details
Feedback and Complaints Process
Escalation Procedure
Remote Support
Product Roadmap
Engage Touch
Touchscreen Console Guides
24
What is the Engage Touch Console?
Touchscreen Operating Mode
Discreet - helping to safeguard patients' personal information
Change style (the background colour for your Engage Touch screen)
Input delay and Message delay
See all 24 articles
Frequently Asked Questions (FAQs)
13
Can I have training? - Engage Touch
My Touchscreen is not working.
Power the touch screen on or off
The touch screen has not arrived one or more patients today
We have had complaints about the large font size used for displaying the patient's name/contact details.
See all 13 articles
Touch Mobile
7
An introduction for Mobile Check-In
How to configure Touch Mobile
Mobile Check-In, a patient guide
How to advertise Mobile Check-In
Mobile check-in is temporarily unavailable
See all 7 articles
Troubleshooting / Errors
6
EMIS Web - API Logon Outcome Error (3)
Engage Client/Vixie keeps logging me out
EMIS Web - API Error. Invalid Date Format
Touchscreen Won't Turn On
SystmOne - Patients cannot check in
See all 6 articles
How to Guides
14
SystmOne Login Tutorial
Vision account setup - Create clinical staff member
Remove the Touchscreen from the wall
Engage Touch Deployment for EMIS Web
Vision LAN Setup Guide
See all 14 articles
Engage Touch+ (Blood Pressure & Scales)
6
Replace printing paper for your BP machine
Engage+ Drivers, Com Port, Device Manager
Engage+ Physical Installation Guide
Scales
Not asking for weight or blood pressure readings
See all 6 articles
Release Notes
20
Release Notes - 5.0086.1035 (575eb5c)
Release Notes - 5.0078.2019 (4f68207)
Release Notes - 5.0059.1148 (9d61afe)
Release Notes - 5.0052.1147 (15ddfec)
Release Notes - 5.0051.1440 (7e7c538)
See all 20 articles
Engage Consult
How to Guides
0
New Implementation
12
Install the Engage Client for Engage Consult
Basic guide to using the Engage Client for Staff members
Implementation at a SystmOne Practice
Implementation at EMIS Web Practice
Website Banners and Pop-up
See all 12 articles
Troubleshooting
8
Sending Requests To SystmOne With Patient Record Open
Clearing your cache (Engage Client/Vixie)
Resetting your password for Engage Client
New Message notifications not displaying
Running Vixie via windows search disables updates
See all 8 articles
Clinical Systems
7
EMIS Web - How to integrate
SystmOne - How to integrate
EMIS PCS Integration
Vision LAN - How to integrate
Single Sign On (SSO)
See all 7 articles
my.engage.gp
5
My Engage Health Systems Admin Portal - my.engage.gp
Adding, Removing and Updating Staff for Engage Consult
Creating, Amending and removing groups
Signing up to the configuration page for Engage Consult
my.engage.gp for My Surgery App Customers
Engage Consult Release Notes
64
Engage Consult - Release 114
Engage Consult - Release 113
Engage Consult - Release 112
Engage Consult - Release 111
Engage Consult - Release 110
See all 64 articles
FAQ's
8
NHS App
Can I have training? - Engage Consult
Warranted Environment Specification
Using the Engage desktop app
Resetting your password
See all 8 articles
Engaging Patients and Carers
7
Communications and Engagement Plan
The Patient’s Journey
Patient Leaflets
Managing your Patient Account in Engage Consult
Video for Reception Screens
See all 7 articles
Management Console
19
Management Console
Demand Management
Customising The Engage Consult Service
Care Navigation
Using Collaboration in Engage Consult
See all 19 articles
Engage Consult Client Home Page
11
Covering Groups/Requests
Translation
Engage Client Toolbar
Dashboard
Creating a request on behalf of a patient
See all 11 articles
Dealing with Requests
9
Two way messaging with patients
Assigning requests to groups and colleagues
Prioritising Requests in Engage Consult
Completing and Uploading Requests to the Clinical System
Sending A Questionnaire As A Reply To A Request
See all 9 articles
Outbound Patient Messaging
6
Outbound Patient Messaging
Bulk Messaging
Scheduled Outbound Patient Messages (OPM)
Simple Questionnaires
Adding Attachments
See all 6 articles
Engage Arrive
4
Installing The Engage Agent
Setting up Engage Arrive
Configuring the Arrive settings
Patients checking in
Engage Consult App
3
Engage Consult App
Downloading the Engage Consult patient app
Using the Engage Consult App
Patient Accounts
5
Resetting Patient Passwords in the Engage Client
As patient, how do you change your name, date of birth, address
Deleting your account as a patient
Patient account: Adding and Deleting a carer, parent or patient from your account
Patient Account - Profile Info
Questionnaires
6
Alcohol Use Disorders Identification Test (AUDIT)
Epilepsy Review Questionnaire
Ethnicity Questionnaire
Medication Review Questionnaire
Sending FFT after completing a Consult
See all 6 articles