Engage Health

Engage Health 5

• Contact Details
• Feedback and Complaints Process
• Escalation Procedure
• Remote Support
• Product Roadmap

Touchscreen Console Guides 24

• What is the Engage Touch Console?
• Touchscreen Operating Mode
• Discreet - helping to safeguard patients' personal information
• Change style (the background colour for your Engage Touch screen)
• Input delay and Message delay

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Frequently Asked Questions (FAQs) 13

• Can I have training? - Engage Touch
• My Touchscreen is not working.
• Power the touch screen on or off
• The touch screen has not arrived one or more patients today
• We have had complaints about the large font size used for displaying the patient's name/contact details.

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Touch Mobile 6

• An introduction for Mobile Check-In
• How to configure Touch Mobile
• Mobile Check-In, a patient guide
• How to advertise Mobile Check-In
• Mobile check-in is temporarily unavailable

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Troubleshooting / Errors 6

• EMIS Web - API Logon Outcome Error (3)
• Engage Client/Vixie keeps logging me out
• EMIS Web - API Error. Invalid Date Format
• Touchscreen Won't Turn On
• SystmOne - Patients cannot check in

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How to Guides 12

• SystmOne Login Tutorial
• Vision account setup - Create clinical staff member
• Remove the Touchscreen from the wall
• Engage Touch Deployment for EMIS Web
• Vision LAN Setup Guide

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Engage Touch+ (Blood Pressure & Scales) 6

• Replace printing paper for your BP machine
• Engage+ Drivers, Com Port, Device Manager
• Engage+ Physical Installation Guide
• Scales
• Not asking for weight or blood pressure readings

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Release Notes 3

• Engage Touch release notes 5.13.3425
• Engage Touch release notes 5.13.3402
• Engage Touch release notes 5.13.3381

How to Guides 52

• Engage Client Toolbar
• Single Sign On (SSO)
• Filter Requests In Engage Consult
• Embedded Links
• Search Requests In Engage Consult

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New Implementation 13

• EMIS Web - Engage Consult demonstration video and integration
• SystmOne - Engage Consult demonstration video and integration
• Implementation at a SystmOne Practice
• Implementation at EMIS Web Practice
• Implementation Overview

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Troubleshooting 9

• Error: You no longer have access to this organisation
• New Message notifications not displaying
• Running Vixie via windows search disables updates
• Resetting your password for Vixie/Engage Client/Encompass LT
• PDF Formatting Issue in Release 58

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Engage Consult Release Notes 38

• Engage Consult - Release 88
• Engage Consult - Release 87
• Engage Consult - Release 86
• Engage Consult - Release 85
• Engage Consult - Release 84

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Engaging Patients and Carers 8

• Communications and Engagement Plan
• Communications and Engagement Toolkit
• Video for Reception Screens
• The Patient’s Journey
• Key Messages for Patients and Carers

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FAQ's 6

• Can I have training? - Engage Consult
• 2-Way Messaging Status Colours
• Warranted Environment Specification
• NHS App
• Can I limit the number of requests an individual patient submits per day?

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