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Knowledge base
Engage Health
Engage Health
5
Contact Details
Feedback and Complaints Process
Escalation Procedure
Remote Support
Product Roadmap
Engage Touch
Touchscreen Console Guides
24
What is the Engage Touch Console?
Touchscreen Operating Mode
Discreet - helping to safeguard patients' personal information
Change style (the background colour for your Engage Touch screen)
Input delay and Message delay
See all 24 articles
Frequently Asked Questions (FAQs)
13
Can I have training? - Engage Touch
My Touchscreen is not working.
Power the touch screen on or off
The touch screen has not arrived one or more patients today
We have had complaints about the large font size used for displaying the patient's name/contact details.
See all 13 articles
Touch Mobile
6
An introduction for Mobile Check-In
How to configure Touch Mobile
Mobile Check-In, a patient guide
How to advertise Mobile Check-In
Mobile check-in is temporarily unavailable
See all 6 articles
Troubleshooting / Errors
6
EMIS Web - API Logon Outcome Error (3)
Engage Client/Vixie keeps logging me out
EMIS Web - API Error. Invalid Date Format
Touchscreen Won't Turn On
SystmOne - Patients cannot check in
See all 6 articles
How to Guides
13
SystmOne Login Tutorial
Vision account setup - Create clinical staff member
Remove the Touchscreen from the wall
Engage Touch Deployment for EMIS Web
Vision LAN Setup Guide
See all 13 articles
Engage Touch+ (Blood Pressure & Scales)
6
Replace printing paper for your BP machine
Engage+ Drivers, Com Port, Device Manager
Engage+ Physical Installation Guide
Scales
Not asking for weight or blood pressure readings
See all 6 articles
Release Notes
3
Engage Touch release notes 5.13.3425
Engage Touch release notes 5.13.3402
Engage Touch release notes 5.13.3381
Engage Consult
How to Guides
56
Engage Client Toolbar
Single Sign On (SSO)
Filter Requests In Engage Consult
Embedded Links
Search Requests In Engage Consult
See all 56 articles
New Implementation
10
EMIS Web - Engage Consult demonstration video and integration
Implementation at a SystmOne Practice
Implementation at EMIS Web Practice
Implementation Overview
Essential Launch Checklist
See all 10 articles
Troubleshooting
7
New Message notifications not displaying
Running Vixie via windows search disables updates
Resetting your password for Engage Client
Engage Consult Desktop Error, Missing Component
Certificate Error
See all 7 articles
Engage Consult Release Notes
43
Engage Consult - Release 94
Engage Consult - Release 93
Engage Consult Release 92
Engage Consult - Release 91
Engage Consult - Release 90
See all 43 articles
Engaging Patients and Carers
7
Communications and Engagement Plan
Video for Reception Screens
The Patient’s Journey
Key Messages for Patients and Carers
Care Home Guide
See all 7 articles
FAQ's
6
Can I have training? - Engage Consult
2-Way Messaging Status Colours
Warranted Environment Specification
NHS App
Can I limit the number of requests an individual patient submits per day?
See all 6 articles
Questionnaires (coming soon!)
4
Epilepsy Review Questionnaire
Ethnicity Questionnaire
Medication Review Questionnaire
Smoking Status Questionnaire