Engage Health

Engage Health 5

• Contact Details
• Feedback and Complaints Process
• Escalation Procedure
• Remote Support
• Product Roadmap

Download & Install Guides for Engage Health Software 2

• Downloading and Installing the Engage Desktop Client
• Installing the Engage Agent

Touchscreen Console Guides 25

• What is the Engage Touch Console?
• Touchscreen Operating Mode
• Discreet - helping to safeguard patients' personal information
• Change style (the background colour for your Engage Touch screen)
• Input delay and Message delay

See all 25 articles

Frequently Asked Questions (FAQs) 13

• Can I have training? - Engage Touch
• My Touchscreen is not working.
• Power the touch screen on or off
• The touch screen has not arrived one or more patients today
• We have had complaints about the large font size used for displaying the patient's name/contact details.

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Touch Mobile 7

• An introduction for Mobile Check-In
• How to configure Touch Mobile
• Mobile Check-In, a patient guide
• How to advertise Mobile Check-In
• Mobile check-in is temporarily unavailable

See all 7 articles

Troubleshooting / Errors 6

• EMIS Web - API Logon Outcome Error (3)
• Engage Client/Vixie keeps logging me out
• EMIS Web - API Error. Invalid Date Format
• Touchscreen Won't Turn On
• SystmOne - Patients cannot check in

See all 6 articles

How to Guides 15

• SystmOne Login Tutorial
• Vision account setup - Create clinical staff member
• Remove the Touchscreen from the wall
• Engage Touch Deployment for EMIS Web
• Vision LAN Setup Guide

See all 15 articles

Engage Touch+ (Blood Pressure & Scales) 6

• Replace printing paper for your BP machine
• Engage+ Drivers, Com Port, Device Manager
• Engage+ Physical Installation Guide
• Scales
• Not asking for weight or blood pressure readings

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Release Notes 21

• Release Notes - 5.0176.1811 (f96e485)
• Release Notes - 5.0086.1035 (575eb5c)
• Release Notes - 5.0078.2019 (4f68207)
• Release Notes - 5.0059.1148 (9d61afe)
• Release Notes - 5.0052.1147 (15ddfec)

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How to Guides 2

• Sort, Search and Filter Requests in Engage Consult
• Vision AEROS - How to integrate

New Implementation 12

• Basic guide to using the Engage Client for Staff members
• Multi-Factor Authentication
• Updating your website to include Engage Consult
• Implementation at a SystmOne Practice
• Implementation at EMIS Web Practice

See all 12 articles

Troubleshooting 10

• Sending Requests To SystmOne With Patient Record Open
• Clearing your cache (Engage Client/Vixie)
• Resetting your password for Engage Client
• New Message notifications not displaying
• Running Vixie via windows search disables updates

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Clinical Systems 8

• EMIS Web - How to integrate
• SystmOne - How to integrate
• Vision AEROS Integration
• EMIS PCS Integration
• Vision LAN - How to integrate

See all 8 articles

my.engage.gp 0

Release Notes 90

• Engage Health - Release 139
• Engage Health - Release 138
• Engage Health - Release 137
• Engage Health - Release 136
• Engage Health - Release 135

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FAQ's 10

• NHS App
• Can I have training? - Engage Consult
• Warranted Environment Specification
• Using the Engage desktop app
• Resetting your password

See all 10 articles

Engaging Patients and Carers 8

• Communications and Engagement Plan
• The Patient’s Journey
• Patient Leaflets
• Patient Engagement Materials (NHS Scotland)
• How a patient can sign up for an Engage Account

See all 8 articles

Management Console 24

• Management Console
• Demand Management / Enabling the Services
• Patient Portal
• Care Navigation
• Patient Care Navigation

See all 24 articles

Engage Consult Client Home Page 11

• Covering Groups/Requests
• Translation
• Engage Client Toolbar
• Dashboard
• Creating a request on behalf of a patient

See all 11 articles

Dealing with Requests 10

• Two way messaging with patients
• Assigning requests to groups and colleagues
• Prioritising Requests in Engage Consult
• Adding additiona clinical codes when uploading a request
• Completing and Uploading Requests to the Clinical System

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Outbound Patient Messaging 6

• Outbound Patient Messaging
• Bulk Messaging
• Scheduled Outbound Patient Messages (OPM)
• Simple Questionnaires
• Adding Attachments

See all 6 articles

Engage Arrive 3

• Setting up Engage Arrive
• Configuring the Arrive settings
• Patients checking in

Engage Consult App 5

• Engage Consult App
• Downloading the Engage Consult patient app
• Using the Engage Consult App
• Enable Push Notifications (Android)
• Enable Push Notifications (iPhone)

Patient Accounts 5

• Resetting Patient Passwords in the Engage Client
• As patient, how do you change your name, date of birth, address
• Deleting your account as a patient
• Patient account: Adding and Deleting a carer, parent or patient from your account
• Patient Account - Profile Info

Questionnaires 7

• 7 day blood pressure monitoring questionnaire
• Alcohol Use Disorders Identification Test (AUDIT)
• Epilepsy Review Questionnaire
• Ethnicity Questionnaire
• Medication Review Questionnaire

See all 7 articles

Care homes 2

• Care Home Guide
• Care home Module

Deployment 7

• Activating Engage Arrive
• User Account Creation - EMIS Web
• Configure Engage Arrive - EMIS Web
• Configure Engage Arrive - TPP SystmOne
• Connecting an Engage Arrive Android Screen to Wi-Fi

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Demos 1

• Engage Arrive Demo

How To Guides 5

• Creating A New Waiting Area In Engage Arrive
• Accessing the Engage Arrive Management Console
• Editing A Waiting Area In Engage Arrive
• Importing or Updating Staff List in Engage Arrive
• Assigning Staff Members to Waiting Areas - Engage Arrive

How To Guides 1

• Calling In Patients via the Engage Toolbar

Troubleshooting 0

Deployment 0