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Knowledge base
Engage Health
Engage Health
5
Contact Details
Feedback and Complaints Process
Escalation Procedure
Remote Support
Product Roadmap
Download & Install Guides for Engage Health Software
3
Downloading and Installing the Engage Desktop Client
Installing the Engage Agent
Engage Hardware Ubuntu Migration Guide
Release Notes
96
Engage Health - Release 145
Engage Health - Release 144
Engage Health - Release 143
Engage Health - Release 142
Engage Health - Release 141
See all 96 articles
Management Console
0
Engage Touch
Touchscreen Console Guides
25
What is the Engage Touch Console?
Touchscreen Operating Mode
Discreet - helping to safeguard patients' personal information
Change style (the background colour for your Engage Touch screen)
Input delay and Message delay
See all 25 articles
Frequently Asked Questions (FAQs)
13
Can I have training? - Engage Touch
My Touchscreen is not working.
Power the touch screen on or off
The touch screen has not arrived one or more patients today
We have had complaints about the large font size used for displaying the patient's name/contact details.
See all 13 articles
Touch Mobile
7
An introduction for Mobile Check-In
How to configure Touch Mobile
Mobile Check-In, a patient guide
How to advertise Mobile Check-In
Mobile check-in is temporarily unavailable
See all 7 articles
Troubleshooting / Errors
6
EMIS Web - API Logon Outcome Error (3)
Engage Client/Vixie keeps logging me out
EMIS Web - API Error. Invalid Date Format
Touchscreen Won't Turn On
SystmOne - Patients cannot check in
See all 6 articles
How to Guides
15
SystmOne Login Tutorial
Vision account setup - Create clinical staff member
Remove the Touchscreen from the wall
Engage Touch Deployment for EMIS Web
Vision LAN Setup Guide
See all 15 articles
Engage Touch+ (Blood Pressure & Scales)
6
Replace printing paper for your BP machine
Engage+ Drivers, Com Port, Device Manager
Engage+ Physical Installation Guide
Scales
Not asking for weight or blood pressure readings
See all 6 articles
Release Notes
21
Release Notes - 5.0176.1811 (f96e485)
Release Notes - 5.0086.1035 (575eb5c)
Release Notes - 5.0078.2019 (4f68207)
Release Notes - 5.0059.1148 (9d61afe)
Release Notes - 5.0052.1147 (15ddfec)
See all 21 articles
Engage Consult
How to Guides
2
Sort, Search and Filter Requests in Engage Consult
Vision AEROS - How to integrate
New Implementation
12
Basic guide to using the Engage Client for Staff members
Multi-Factor Authentication
Updating your website to include Engage Consult
Implementation at a SystmOne Practice
Implementation at EMIS Web Practice
See all 12 articles
Troubleshooting
10
Sending Requests To SystmOne With Patient Record Open
Clearing your cache (Engage Client/Vixie)
Resetting your password for Engage Client
New Message notifications not displaying
Running Vixie via windows search disables updates
See all 10 articles
Clinical Systems
8
EMIS Web - How to integrate
SystmOne - How to integrate
Vision AEROS Integration
EMIS PCS Integration
Vision LAN - How to integrate
See all 8 articles
my.engage.gp
0
FAQ's
10
NHS App
Can I have training? - Engage Consult
Warranted Environment Specification
Using the Engage desktop app
Resetting your password
See all 10 articles
Engaging Patients and Carers
8
Communications and Engagement Plan
The Patient’s Journey
Patient Leaflets
Patient Engagement Materials (NHS Scotland)
How a patient can sign up for an Engage Account
See all 8 articles
Management Console
24
Management Console
Demand Management / Enabling the Services
Patient Portal
Care Navigation
Patient Care Navigation
See all 24 articles
Engage Consult Client Home Page
11
Covering Groups/Requests
Translation
Engage Client Toolbar
Dashboard
Creating a request on behalf of a patient
See all 11 articles
Dealing with Requests
11
Two way messaging with patients
Assigning requests to groups and colleagues
Prioritising Requests in Engage Consult
Adding additiona clinical codes when uploading a request
Completing and Uploading Requests to the Clinical System
See all 11 articles
Outbound Patient Messaging
6
Outbound Patient Messaging
Bulk Messaging
Scheduled Outbound Patient Messages (OPM)
Simple Questionnaires
Adding Attachments
See all 6 articles
Engage Arrive
3
Setting up Engage Arrive
Configuring the Arrive settings
Patients checking in
Engage Consult App
5
Engage Consult App
Downloading the Engage Consult patient app
Using the Engage Consult App
Enable Push Notifications (Android)
Enable Push Notifications (iPhone)
Patient Accounts
5
Resetting Patient Passwords in the Engage Client
As patient, how do you change your name, date of birth, address
Deleting your account as a patient
Patient account: Adding and Deleting a carer, parent or patient from your account
Patient Account - Profile Info
Questionnaires
7
7 day blood pressure monitoring questionnaire
Alcohol Use Disorders Identification Test (AUDIT)
Epilepsy Review Questionnaire
Ethnicity Questionnaire
Medication Review Questionnaire
See all 7 articles
Care homes
2
Care Home Guide
Care home Module
Appointment Reminders
1
Appointment Reminders
Appointment Booking
1
Appointment Booking
Engage Arrive
Deployment
8
Activating Engage Arrive
User Account Creation - EMIS Web
Configure Engage Arrive - EMIS Web
Configure Engage Arrive - TPP SystmOne
Connecting an Engage Arrive Android Screen to Wi-Fi
See all 8 articles
Demos
1
Engage Arrive Demo
How To Guides
5
Creating A New Waiting Area In Engage Arrive
Accessing the Engage Arrive Management Console
Editing A Waiting Area In Engage Arrive
Importing or Updating Staff List in Engage Arrive
Assigning Staff Members to Waiting Areas - Engage Arrive
Engage Call
How To Guides
3
Calling In Patients via the Engage Toolbar
Call in patients via EMIS Web
Managing Media On Engage Call
Troubleshooting
0
Deployment
2
Downloading and Installing Engage Call onto Android TV
Activating Engage Call on your TV
