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Knowledge base
Engage Health
Engage Health
5
Contact Details
Feedback and Complaints Process
Escalation Procedure
Remote Support
Product Roadmap
Engage Touch
Touchscreen Console Guides
24
What is the Engage Touch Console?
Touchscreen Operating Mode
Discreet - helping to safeguard patients' personal information
Change style (the background colour for your Engage Touch screen)
Input delay and Message delay
See all 24 articles
Frequently Asked Questions (FAQs)
13
Can I have training? - Engage Touch
My Touchscreen is not working.
Power the touch screen on or off
The touch screen has not arrived one or more patients today
We have had complaints about the large font size used for displaying the patient's name/contact details.
See all 13 articles
Touch Mobile
7
An introduction for Mobile Check-In
How to configure Touch Mobile
Mobile Check-In, a patient guide
How to advertise Mobile Check-In
Mobile check-in is temporarily unavailable
See all 7 articles
Troubleshooting / Errors
6
EMIS Web - API Logon Outcome Error (3)
Engage Client/Vixie keeps logging me out
EMIS Web - API Error. Invalid Date Format
Touchscreen Won't Turn On
SystmOne - Patients cannot check in
See all 6 articles
How to Guides
14
SystmOne Login Tutorial
Vision account setup - Create clinical staff member
Remove the Touchscreen from the wall
Engage Touch Deployment for EMIS Web
Vision LAN Setup Guide
See all 14 articles
Engage Touch+ (Blood Pressure & Scales)
6
Replace printing paper for your BP machine
Engage+ Drivers, Com Port, Device Manager
Engage+ Physical Installation Guide
Scales
Not asking for weight or blood pressure readings
See all 6 articles
Release Notes
3
Engage Touch release notes 5.13.3425
Engage Touch release notes 5.13.3402
Engage Touch release notes 5.13.3381
Engage Consult
How to Guides
0
New Implementation
12
Install the Engage Client for Engage Consult
Basic guide to using the Engage Client for Staff members
Implementation at a SystmOne Practice
Implementation at EMIS Web Practice
Website Banners and Pop-up
See all 12 articles
Troubleshooting
9
Manual installation of the Engage Client
Sending Requests To SystmOne With Patient Record Open
Clearing your cache (Engage Client/Vixie)
Resetting your password for Engage Client
New Message notifications not displaying
See all 9 articles
Clinical Systems
7
EMIS Web - How to integrate
SystmOne - How to integrate
Vision LAN - How to integrate
Single Sign On (SSO)
Creating a CSV on EMIS Web
See all 7 articles
my.engage.gp
5
My Engage Health Systems Admin Portal - my.engage.gp
Adding, Removing and Updating Staff for Engage Consult
Creating, Amending and emoving groups
Signing up to the configuration page for Engage Consult
my.engage.gp for My Surgery App Customers
Engage Consult Release Notes
58
Engage Consult - Release 108
Engage Consult - Release 107
Engage Consult - Release 106
Engage Consult - Release 105
Engage Consult - Release 104
See all 58 articles
FAQ's
8
NHS App
Can I have training? - Engage Consult
Warranted Environment Specification
Using the Engage desktop app
Resetting your password
See all 8 articles
Engaging Patients and Carers
7
Communications and Engagement Plan
The Patient’s Journey
Patient Leaflets
Managing your Patient Account in Engage Consult
Video for Reception Screens
See all 7 articles
Patient Accounts
5
Resetting Patient Passwords in the Engage Client
As patient, how do you change your name, date of birth, address
Deleting your account as a patient
Patient account: Adding and Deleting a carer, parent or patient from your account
Patient Account - Profile Info
Engage Consult Client Home Page
10
Covering Groups/Requests
Translation
Engage Client Toolbar
Messaging Templates
Covering requests for Groups and Colleagues
See all 10 articles
Dealing with Requests
8
Two way messaging with patients
Starting a video consultation in Engage Client
Prioritising Requests in Engage Consult
Manually Uploading a Request
Assigning requests to groups and colleagues
See all 8 articles
Outbound Patient Messaging
6
Outbound Patient Messaging
Bulk Messaging
Scheduled Outbound Patient Messages (OPM)
Simple Questionnaires
Adding Attachments
See all 6 articles
Management Console
18
Management Console
Demand Management
Customising The Engage Consult Service
Intelligent Routing
Using Collaboration in Engage Consult
See all 18 articles
Questionnaires
5
Alcohol Use Disorders Identification Test (AUDIT)
Epilepsy Review Questionnaire
Ethnicity Questionnaire
Medication Review Questionnaire
Smoking Status Questionnaire