Troubleshooting

Error: You no longer have access to this organisation
This error can occur that after logging in to your Engage Client/Vixie/Encompass LT, you see the following message. This is currently caused b...
Wed, 14 Oct, 2020 at 12:44 PM
New Message notifications not displaying
The Engage Client is set by default to display a notification in Windows on the bottom right corner of your screen If you are logged into the Engage...
Mon, 18 May, 2020 at 1:42 PM
Running Vixie via windows search disables updates
Searching for Vixie via the start menu within Windows and running it directly from there, as in the screen shot below, will disable checking for update...
Wed, 3 Jun, 2020 at 10:30 AM
Resetting your password for Vixie/Engage Client/Encompass LT
Click the ‘Forgotten Password’ link to start the procedure. You will be asked to enter your email address. This is the email add...
Tue, 13 Jul, 2021 at 10:31 AM
PDF Formatting Issue in Release 58
A small number of Practices have reported an issue where the text held within the PDF that’s uploaded to the clinical system, has overflowed into the marg...
Fri, 23 Oct, 2020 at 3:41 PM
Engage Consult Desktop Error, Missing Component
  The latest version of Vixie, running on Chromium, now needs the VC++ redistributable, it checks for it on start up and shows this message: If yo...
Wed, 2 Dec, 2020 at 4:30 PM
Certificate Error
If you receive a certficate error when launching Vixie, please download the required certificate from the bottom of this page. To import the certificate...
Tue, 12 Jan, 2021 at 1:35 PM
Sending Requests To SystmOne With Patient Record Open
This article is only relevant to organisations using SystmOne. When trying to send an Engage Consult request to SystmOne with the patient record open on...
Wed, 13 Apr, 2022 at 4:44 PM
Manual installation of the Engage Client
                                                                                                                                  Download the latest ver...
Wed, 30 Mar, 2022 at 10:11 AM