Troubleshooting
This article is only relevant to organisations using SystmOne. When trying to send an Engage Consult request to SystmOne with the patient record open on...
Wed, 13 Apr, 2022 at 4:44 PM
This article is only for clearing the cache for a surgery staff members Engage Client (Vixie). For any other aspect of the Engage Consult suite, pleas...
Thu, 29 Oct, 2020 at 11:32 AM
Click the ‘Forgotten Password’ link to start the procedure. You will be asked to enter your email address. This is the email addre...
Wed, 5 Apr, 2023 at 3:07 PM
The Engage Client is set by default to display a notification in Windows on the bottom right corner of your screen If you are logged into the Engage...
Mon, 18 May, 2020 at 1:42 PM
Searching for Vixie via the start menu within Windows and running it directly from there, as in the screen shot below, will disable checking for update...
Wed, 3 Jun, 2020 at 10:30 AM
The latest version of Vixie, running on Chromium, now needs the VC++ redistributable, it checks for it on start up and shows this message: If yo...
Wed, 2 Dec, 2020 at 4:30 PM
If you receive a certficate error when launching Vixie, please download the required certificate from the bottom of this page. To import the certificate...
Tue, 12 Jan, 2021 at 1:35 PM
Introduction In the context of Engage Consult, a browser cache consists of temporary files downloaded by your browser, in order to display Engage Consult w...
Thu, 25 Mar, 2021 at 10:57 AM
If asked by our support team to provide the "Request ID" on a patient request with issues, you can find it in the address bar at the top of your E...
Wed, 19 Feb, 2025 at 2:21 PM
If you don't see the "My Request" section in the sidebar of the Engage Client, as below it means you haven't been set in the staff browser...
Fri, 28 Feb, 2025 at 4:27 PM