Troubleshooting

Error: You no longer have access to this organisation
This error can occur that after logging in to your Engage Client/Vixie/Encompass LT, you see the following message. This is currently caused b...
Wed, 14 Oct, 2020 at 12:44 PM
New Message notifications not displaying
The Engage Client is set by default to display a notification in Windows on the bottom right corner of your screen If you are logged into the Engage...
Mon, 18 May, 2020 at 1:42 PM
Running Vixie via windows search disables updates
Searching for Vixie via the start menu within Windows and running it directly from there, as in the screen shot below, will disable checking for update...
Wed, 3 Jun, 2020 at 10:30 AM
Resetting your password for Vixie/Engage Client/Encompass LT
Click the ‘Forgotten Password’ link to start the procedure. You will be asked to enter your email addr...
Wed, 26 Aug, 2020 at 9:16 AM