Introduction

In the context of Engage Consult, a browser cache consists of temporary files downloaded by your browser, in order to display Engage Consult web pages. This is done to help maximise the efficiency of the system and deliver web pages to you faster.

However, in some rare instances a cache can result in the new page that you're expecting, to not be loaded.

This article will guide you on clearing the cache for:

Engage Consult - the patient consultation portal
my.engage.gp - the staff configuration page
Engage Client (LT) - the staff section for managing consultations

Patients

If you're a patient, follow the applicable Browser section below for the browser you're using.

Staff

For guidance on clearing the cache for the Engage Client/Vixie, please see this article.

If you're encountering an issue with https://my.engage.gp or are using the Engage Consult patient portal, identify what browser you're using and follow the applicable browser section below.

Browsers

A shortcut to bring up the window to clear your cache, in all browsers, is ctrl-shift-delete. If you would like a step-by-step, please scroll down and find your browser.

In Microsoft Internet Explorer

Open the Tools menu and choose Internet options .
In the General tab's Browsing history section, click Delete... .

If you have Enage Consult added as a Favourite, please untick Preserve Favourites website data .
Click Delete .

In Google Chrome

On your computer, open Chrome.
At the top right, click More .
Click More tools > Clear browsing data.

At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.