Engage Consult Suite

Comprising the applications used by patients and practice staff.

Supported browsers

The Engage Consult suite of software is supported in the following browsers:

  • Edge

  • Internet Explorer 11

  • Google Chrome

  • Firefox

  • Safari


Additional plugins

None


Engage Client

Practice staff may use any of the browsers listed above.  However, for full integration with a clinical system, Engage Client is recommended.  In either case all services are delivered over HTTPS (port 443).


The following clinical systems are supported:


  • Emis Web
  • TPP Systm1
  • Vision


The latest, production-ready, Engage Client can be downloaded from: https://download.engage.gp/vixie/vixie.exe


The Engage Client is supplied as a portable executable file to make it as straightforward as possible for users (i.e. without administrative rights on their local computer) to get started.  Just download vixie.exe to any folder on the local computer and run it. We recommend saving to a shared folder so that practice staff can easily pick up a copy to put on their desktop.



Operating Systems

  • Windows 7 (32/64 bit)

  • Windows 10 (32/64 bit)


Other Dependencies

  • Microsoft .Net Framework v4.5.2 or above.  Most Windows computers will have a compatible version pre-installed. If needed, download from https://dotnet.microsoft.com/download

  • Visual C++ Redistributable for Visual Studio 2015 or above. Most Windows computers will have a compatible version installed. 

    When the Engage Client launches, if it a compatible version is not installed, the below message will display. Pressing Ok will initiate an installation of detects VC++ 2015, which requires Administrator rights to perform.


    You can also download it here: https://www.microsoft.com/en-gb/download/details.aspx?id=48145

  • CEFSharp. This is shipped inside Engage Client (versions 1.3.20302.12 and above) and is automatically extracted to the user’s AppData\Local\Temp folder.  Some security software (Applocker is one known example) may detect this and prevent correct functioning.  Particularly for Engage Client running inside a Vision RDP environment, this will need to be whitelisted.


Additional plugins

None


Bandwidth 

The following values are the expected available internet speed requirements per user running the Engage Client, in order for things to function smoothly.


Messaging



Upload Speed

Download Speed

Minimum

15kb/s

100kb/s

Recommended

50kb/s

200kb/s



Video



Upload Speed

Download Speed

Minimum

350kb/s

350kb/s

Recommended

2 Mbps

2 Mbps

Optimum

5 Mbps

5 Mbps



A minimum dedicated 350kb/s download and 350kb/s upload per Engage Video connection is required to maintain a stable video connection.