Supported browsers

The Engage Consult suite of software is supported in the following browsers:

• Edge

• Internet Explorer 11

• Google Chrome

• Firefox 

Additional plugins

None

Engage Client

We recommend running https://lt.psf-live.co.uk/ via the Engage Client for full integration.

The latest, production-ready, Engage Client can be downloaded from: https://download.engage.gp/vixie/vixie.exe

The Engage Client is supplied as a portable executable file to make it as straightforward as possible for users (i.e. without administrative rights on their local computer) to get started.  Just download vixie.exe to any folder on the local computer and run it. We recommend saving to a shared folder so that practice staff can easily pick up a copy to put on their desktop.

Operating Systems

• Windows 7 (32/64 bit)

• Windows 10 (32/64 bit)

Other Dependencies

• Internet Explorer 11

• Microsoft .Net Framework v4.0 or above.  Most Windows computers will have a compatible version pre-installed.

• Microsoft Visual C++ Redistributable 2015-19 is required where the Engage Client is used for video sessions with patients.  Download from https://aka.ms/vs/16/release/VC_redist.x86.exe. 

Additional plugins

None

Bandwidth 

The following values are the expected available internet speed requirements per user running the Engage Client, in order for things to function smoothly.

Messaging

Video

A minimum dedicated 350kb/s download and 350kb/s upload per Engage Video connection is required to maintain a stable video connection.