To successfully support our customers, at times we will need to access your PC remotely.
Where no other alternative remote support solution has already been agreed upon, we will use LogMeIn Rescue.
Each support agent has their own individual account to login and access the software. The agent would provide a code to the customer to type in https://www.logmein123.com to initiate a connection:
Only the agent who has provided the code to the customer will be able to manage the remote session. Passwords for accounts are set to company password policy and stored in a secure password vault.