Engage Client

SMS licence

We've made a change so that if your organisation does not have an SMS licence, the option to send an SMS, for example, when responding to a patient's request or sending an outbound message, will not be available.

Appointment reminders

Appointment cancellation deadline

You can now set a cancellation deadline if you want to prevent patients from cancelling their appointment online when it's close to the time of the appointment.

Any patient trying to cancel their appointment within this time period will be advised that they must contact you instead.

Engage Arrive

Arrival time window

As requested, you can now configure our patient check-in system to allow patients to arrive just 1 or 2 minutes late for their appointment.

Friends & Family Test

One invitation per online consultation

You can opt to send patients an invitation to complete the Friends & Family Test upon completion of an online consultation. We've made a change to ensure that, if the request is re-opened for any reason, only one invitation will be sent.