Engage Health

Introduction

You can configure your Engage Arrive Check-in System to direct patients to specific waiting areas, the waiting area they are sent to is based on which clinician they are seeing. Each clinician can either be assigned to a single waiting room, or you can set up a weekly schedule with 1 or 2 waiting areas per day.

Management Console

Engage Arrive Settings are accessed via the Engage Client Management Console, for instructions on accessing the management console see our guide here.

For help importing/updating your clinical staff list see our guide here

For help assigning waiting areas to staff see our guide here 

Engage Arrive Settings

The waiting room settings can be found under "Appointment Arrivals" in the "Basic Settings" section of the Management Console.

Creating Waiting Areas

Under the "Waiting Areas" heading you'll find the page to create and manage your waiting areas.

To create a new waiting area, simply click "Add Waiting Area"

In the "Add Waiting Area" pop up, you'll need to name your waiting area, the name won't be displayed to patients and is used to differentiate the waiting areas.

You'll then need to enter "Instructions to display to the patient" this will be the message patient will see, so needs to include the name of the waiting room, for example 'Please take a seat in the upstairs waiting room'

When you're finished, simply click "Add Waiting Area" to save, or "Cancel" to go back to the waiting areas setting page.