Engage Call

New videos category

We’ve added a new category where we’ll share videos we think you’ll find useful. For example, we've got a great one on introducing Engage Consult to your patients.

We’ve also done some behind-the-scenes work so that people across the business can review the videos we offer to our new and existing customers in each country.

Keep an eye on the Media tab in the Patient call setup area of the Management Console, as we’ll be adding new content there.

Engage Client

A small tweak to stop autofill popping up unnecessarily on pairing code fields.

Engage Consult

Smart Triage

After a review and a few tweaks, our integrated AI triage feature is almost ready to launch. Want to pilot it? Let us know. It helps cut down on inappropriate requests for GP assistance, points patients to emergency services or self-help when that’s the better route, and prioritises the requests that need the GP’s attention.

Bug fixes

And a few bug fixes for good measure...

• Vision REST customers' requests were not being attached to the clinical record.
• Bulk outbound messages were not sending when a short-form date of birth was used.
• Appointment booking confirmations were failing to send in some circumstances.
• On occasion, height readings were failing to attach to the patient's record.
• If a patient completed a questionnaire after the request had been marked as completed, the request was not being re-opened.