When you are viewing a request you may decide that another group or colleague needs to deal with this particular request.
To assign this request to another group or colleague click on Action.
Select Assign to.
Select or type the group/colleague you want to assign to this request. Then select Assign.
This request will now be assigned to the group/colleague you have selected.
Add and Assign
If you want to add a note for the group/colleague you are assigning the request to follow the steps below.
Write a note in the box below and click Add & assign to.
Write or select the name of the group/colleague you want to assign the request to and select Assign.
This request will then be assigned to the group/colleague you select with the note as below.