Dealing with Requests

In this folder you'll find all articles relating to dealing with and completing requests

Two way messaging with patients
Two way messaging can be done with patients that have an Engage Consult user account. You can see if a patient that has submitted a request has an acc...
Fri, 15 Sep, 2023 at 1:19 PM
Starting a video consultation in Engage Client
Below is a video explaining how to start a video consultation with patients. To initiate a video consultation with a patient simply access their request...
Thu, 27 Apr, 2023 at 1:07 PM
Prioritising Requests in Engage Consult
    To assign a priority status to a request in Engage Consult simply use the drop down menu 'Priority unassigned' in the request. You wi...
Fri, 1 Apr, 2022 at 2:45 PM
Manually Uploading a Request
On the very rare occasion that a request can’t be uploaded using Engage Consult (or there isn’t a clinical system connection) a request might need to be u...
Fri, 14 Jul, 2023 at 2:51 PM
Assigning requests to groups and colleagues
When you are viewing a request you may decide that another group or colleague needs to deal with this particular request. To assign this request to a...
Fri, 14 Jul, 2023 at 2:53 PM
Completing Requests
Firstly ensure you are using the desktop version of the Engage Client (or download it here) and that it is connected to your clinical system. It should show...
Fri, 22 Sep, 2023 at 10:11 AM