Below is a video explaining how to start a video consultation with patients.


To initiate a video consultation with a patient simply access their request, and click the "start video consultation" button highlighted bellow.


This button will bring up the pop up below, it will auto-populate their mobile number from their clinical record and fill in a default message. You can add four attendees to the video consultation including clinician. Feel free to edit this to something more personal to the patient.

Once you're happy with the message simply click "Send by SMS and Join Now" to send them the invitation. Or you can select 'Copy to clipboard' and send them an email of the joining details and then click 'Join Now'. 



After Clicking 'Send SMS and Join Now' or 'Join now' you will see the this pop up window. This is your video call waiting for the patient to connect.


What the Patient Sees

The patient will receive a text message that looks like this:

All they need to do is tap the link, which will open in their phone's internet browser and connect to the call.

This is what the patients will see upon tapping the link, they simply need to tap "Join Call" and if necessary they may need to allow the phone's browser to access their camera.


Attached below is Engage Health Systems top 10 tips for conducting video consultations.