What is the NHS App?

The NHS App is a simple and secure way for patients to access a range of NHS services, including Engage Consult. 

How can patients access the NHS App?

Details can be found here: https://www.nhs.uk/nhs-services/online-services/nhs-app/

Benefits of using the NHS App for Engage Consult


Only one set of credentials, in the form of NHS Login, is required to access the NHS App service. This means patients do not need to go through the process of making an additional account for Engage Consult. 


The surgery does not need to independently verify the identity of each new patient signing up with new Engage Consult accounts, as this will be done once for the NHS Login only. This will help to reduce surgery workflow.

Ease of use

When a patient is accessing NHS services via the App, they will no longer be required to navigate away to their practice website, locate the Engage Consult link and login with a separate set of login credentials. As they will already be signed in with NHS Login, the patient can send the consultation right then and there within the App.

Which Engage Consult features are missing when using the NHS App?

There are limitations from the NHS App which meant the following features aren't available when accessing Engage Consult from the NHS App.

  • The Consultation daily limit, that the practice can configure, does not apply to requests sent through the NHS App

  • Patients and practice staff cannot send attachments

How it appears in the standard Engage Consult

  • Patients cannot select “Who do you want help from?”

How it appears in the standard Engage Consult

  • Patients cannot review the output page before it is sent

  • After having typed in symptoms, Engage Consult offers Useful information that may help. These pages won't be displayed via this route as the information is already readily available in the NHS App.