Below are patient engagement materials which can be shared to effectively promote Engage Consult within your practice.
These will also have NHS Scotland branding included. When promoting Engage Consult, it is important to highlight the below:
Explain the Purpose:
Clearly articulate why the online platform is being implemented and what it is designed to achieve (e.g., streamlining communication, offering convenient access, reducing wait times)
Highlight Benefits:
Emphasise the advantages of using the platform for patients, such as convenience, accessibility, and potentially faster responses for certain inquiries
Provide Simple Instructions:
Offer easy-to-understand instructions on how to access the platform, navigate its features, and submit inquiries or requests - Engage and GG&C can help with this
Address Concerns:
Anticipate and address potential concerns patients might have, such as privacy, security, or technical difficulties
Attached below are leaflets, posters for the Engage App and an short video which can be downloaded and shown on your practice website or on a reception TV screen.