Demand Management can now be accessed via the Management Console in the Engage Client. If you do not have access to the management console click here to find out how to enable it. 

Click on the menu in the top right corner of the client and select Management console.

The Demand Management settings are now stored in the Online Consultations drop down on the left hand side of the page.

To enable the services, you will need to switch the toggle circled in the image below (Click admin queries and do the same to enable this service too)


So you can now choose to have either the same response times for admin and medical requests or have different ones.

Bank Holidays - We have enhanced our demand management feature so you can set service hours and limits for bank holidays. You will not have to do this manually now each time a bank holiday comes up!

Out of Hours - 

  • You can also select if you want to allow users to submit outside of service hours both individually for admin and medical. 

  • We have also added the ability to allow / disallow out of hours requests on a per day basis

If you do not want to receive admin/medical requests set the limit to 0 for the day(s) required. 

We recommend considering giving patients more time before the practice opens to upload requests. 

Please note if a patient has started a request and it then goes outside of your service hours/request limits the patient will still be allowed to send that request through.