As a company, we are committed to making Engage Consult as accessible as possible. Patients whose first language is not English will often input their responses in their own language, which then have to be manually translated when received by the practice. So we are introducing automatic translation in the Engage Client.
Using Google Translate, the system will detect and translate any responses not in English. However, you will be warned that this has happened and a toggle switch will allow you to view the original text.
Should you choose to use this feature you can enable this through the Management Console. This will be defaulted to off
When the request is sent to the patient's clinical record, it will always be sent in English. Below is a request uploaded to the clinical system as structured data:
Read more from our Chief Operating Officer - Claire Flynn here.