Two-way messaging in the NHS app

We're very excited to announce the launch of our pilot with NHS Notify, allowing patients to respond to appointment reminders sent to the NHS app.

Patients will have the option to reply, letting you know whether they can attend their appointment or not. If confirmed, this will be recorded in the reminder log. If they cannot attend, the appointment will be cancelled, releasing the slot for booking and preventing unnecessary DNAs.

Let us know if you would like to take part in the pilot.