Introduction

This article provides details for a practice with a subscription for Engage Touch to configure the Engage Touch Mobile settings.


This is the Mobile tab of the Management Console


Before making changes, you will need to ensure the Touchscreen is turned on and the Engage Touch software is running.


Enable/Disable Mobile check-in

Tick the box to Enable, or untick to disable, Mobile check-in.


After doing this, go to Tools and Sync.

This needs to complete successfully for the change to take affect.


Arrival messages

It is important to configure an appropriate message in the first box.

The message written here, will display to the patient, on the screen confirming the patient has arrived for their appointment.


See example text circled in red:


If you receive patient feedback that the error wasn't clear, or you'd like to specify they phone or come to reception, you can type this here instead.



Arrival location

What is 'what 3 words'

As patients will be using a mobile device to arrive for their appointment, we need to ensure they're in close proximity to the practice building.

To do this, we're using location based on 'What 3 words' which means, each 3 meter squared area of land in the world is assigned 3 words. Those 3 words together pinpoint the 3 meter squared area of land.

You'll need to find the 3 words for your practice with the instructions below.


Configuring what 3 words

Click the red square icon, which will open up the following website: https://what3words.com/


In the Search bar, type your practice name and postcode.
Click on the correct location displayed.



If the map has not found the exact right location, you can manually click on the map on your GP practice building


The three words to represent that 3 meter squared area will now display.



Type those 3 words into your Touchscreen Console


Arrival distance

Finally, you can increase the distance at which patients are able to arrive for their appointment, as required.
The options range from 20m to 250m.