Engage Client Upgrade Tool


Following certain major updates it may be necessary to manually update to the latest version of the Engage Consult Desktop App. To aid with this process we have made a convenient tool that will download the latest version and place it on your desktop for you.


To use the tool simply download it from the attachment below this article and run it.


A progress bar will appear as the tool downloads and places the latest version of the Engage Desktop App onto your PC's desktop. 

You may need to wait several minutes for this to complete.


The tool will also name the icon Vixie.exe, and delete any old version also called Vixie.exe 




Troubleshooting

There are many icons and copies for 'Vixie' the Engage Client.

If you have any other Engage Consult icons on your desktop, or shortcuts to version of Vixie saved on a shared drive it would be best to delete them and run the Deployment Tool from here again.


How to run the installation

If you're not sure how to install the file, you can navigate to the downloaded installation file by going to your Downloads folder and double clicking ""Engage Client Deployment Tool".
Alternatively, download the file again from the bottom of this article, and follow the section for your browser.


Internet Explorer, you should click 'Run'.


For Microsoft Edge, click Open file


For Google Chrome, click the Engage Client Dep...exe file that appears on the bottom left of your screen.

For any further assistance, please contact our support via this portal or phone.