When a patient checks in using their Mobile device, if the appointment cannot be found, the default error message will say "Sorry, we are currently unable to connect to the surgery. Please try again."

You may wish to change the default error message displayed.

How to customise the error message

In the Mobile tab of the management console, edit the following box.

When will the error message display

Reasons include for the patient:

  • Device has lost internet connection
  • Being too early or late for the appointment
  • Not being within the defined distance of the surgery