Below is a video giving more in-depth detail on demand management and also the patients view when submitting the request.
The administrator can login https://my.engage.gp and access the Demand Management settings for Engage Consult.
You can limit the times when patients are able to submit online consultation requests, and also fully limit the overall number of Medical and Admin requests your practice receive per day.
You can choose to limit requests to zero, which will prevent any requests coming in via Engage Consult, and also means that you don't have to go through the process of disabling the service every time there is a spike in demand.
You can now also limit how many medical problems a patient can submit per request to 1, this can be toggled on and off by clicking the button highlighted in the image below.