Demand Management Has Moved:

Demand Management can now be accessed via the Management Console in the Engage Client. If you do not have access to the management console click here to find out how to enable it. 

Click on the menu and select Management console.

Once you select the Demand Management Settings (highlighted in blue above) you will be taken to the following page within the Toolbar where you can update your settings to reflect your current resource availability etc. 


You can see highlighted in red below that we have given you some additional options to configure your Engage Consult as you see appropriate.

So you can now choose to have either the same response times for admin and medical requests or have different ones.

You can also select if you want to allow users to submit outside of service hours both individually for admin and medical.

If you do not want to receive admin/medical requests set the limit to 0 for the day(s) required.