Bulk Outbound Patient Messaging (OPM) and Outbound Patient Messaging by SMS

The Bulk Outbound Patient Messaging functionality allows you to message all of your patients using Engage Consult, they don't have to have an account with Engage Consult to receive the message however patients will be encouraged to sign up.

You can use this functionality for the many campaigns you hold in practice or even just as a general communication platform as you probably do via alternative providers, the beauty of this feature is that it is all within Engage Consult therefore there is no requirement for multiple solutions and additional costs.  

SMS is being provided by Firetext and BT/EE who are a trusted and approved supplier to the NHS.

How to use bulk messaging

Sending an Outbound Patient Message is simple. The process is the same as outlined in our Outbound Patient Messaging Guide as it follows the same process initially as sending an individual message

First click the "Outbound messages" button in your Engage Desktop Client

This will take you to the Outbound Messaging page, where you can select 'Create message'.


Then select "I'm sending this message to multiple patients" from the options, as below.

After selecting the 3rd option, "I'm sending this message to multiple patients" you then need to chose "SMS" from the following screen. Create and download the CSV file of patients to receive the message from your clinical system. Click here if you are a EMIS web user for a guide of how to create a CSV. You can download the template to see what format to download the CSV to. Then 'Select file to upload' to upload the CSV.

Write your message for the patient, you can add an attachment and can send a reminder to the patient about the message.

Click 'Send'. You can check the status of your OPM under 'View message list'. 

You can see when the message was sent, the recipient and if it has been delivered. 

Selecting the above will give you a breakdown of the recipients.

Selecting 'View' will give you more information about the message sent as below.