Please be advised that an upgrade to the Engage Client is required for this release 

Adding attachments to Outbound Patient Messages from the Clinical System (currently available for TPP users only, EMIS to follow soon)

In this release, SystmOne (TPP) users will be able to save an attachment to an Outbound Patient Message (OPM) from both the patient clinical record and your local PC.  You can use this for sharing referral letters, test results etc alternatively you could perhaps have a shared drive that you contain practice documentation or advice and guidance.  

For EMIS customers we apologise that this feature is not yet available however we are working with EMIS and aim to get this out to you as soon as possible.

When you hover on the attachment icon which is displayed below you will be presented with two options, upload from computer / upload from patient record.  

On selecting Upload from Patient Record, Engage Consult will harvest all of the documents held against your selected patient record.  All document formats are suitable for upload.


We understand that accessibility is essential to our users and also in our continued commitment to provide great software, so we have been very busy in putting ourselves through an internal review to make sure everything is still up to spec - as expected, it's all looking good.   

Bug Fix 

We also identified an issue during our test process whereby the Engage Client was crashing when logging out, this only happened a couple of times and we don't have any reports from our users so unsure of the impact in the live environment.  If this did affect you, please accept our apologies.

Coming Soon 

Outbound Pathways 

Outbound pathways are a way of sequencing outbound messages in a series.  Examples of occasions where this can be helpful are:

  1. Sending PROMs questionnaires at the end of treatment.  A community MSK provider has requested this so they can track how helpful their treatment has been.
  2. Sequencing a series of questionnaires for appointments.  For example, an IAPT service user could be asked every two weeks over a 12-weekeek period to complete a GAD7 and PHQ9 questionnaire.
  3. A patient who’s agreed to being provided with smoking cessation advice could be sent a series of outbound messages with advice and encouragement.