We learned that some of our customers in Scotland follow a different bank holiday schedule to that published via the government's API, so we've made a change that will allow you to configure your own bank holidays.
In Demand management - click on the bank holiday link to access the calendar, any current bank holidays will be highlighted:
This feature has been made available to all customers. Engage Consult will honour the service hours and limits you set for any date you have selected as a bank holiday. This can be useful for other days where you may have special working arrangements, for example, staff training days.