New Desktop Client: v20.0.0

New Engage Arrive Browser:  v1.1.5

New Engage Agent v3.15.2


Engage Toolbar


When you're working in the Engage Toolbar, you'll be pleased to know that the toolbar window can now be minimised, making it easier to use and refer to other applications.


Engage Consult


Vision REST


For those using the Engage Client with Vision REST or looking to move to REST, you will be pleased to know that although Vision does not give us a way to open the patient record using their RESTful interface, our clever team of developers have found a workaround (by using the local COM interface in the Engage Desktop Client).


Telephony integration


We're doing lots of background work with our telephony partners who are looking for pilot sites to try out our integration - your patients will be able to telephone your practice and use their voice to submit an Engage Consult request. 


Requests taken via the automated telephony system are clearly identified in the request list by the telephone icon, and an alert will be displayed when you view the request:



This integration allows for a truly equitable solution where you can use Engage Consult to triage requests taken over the telephone, in person, or online. Contact us if you would like to hear more about this exciting development or try it for yourself.


Accessibility


To ensure that Engage Consult is accessible for your patients, the solution is assessed formally by an external service. Following this assessment, we'll be working through any recommendations made over the next few months.


EMIS Web


We know that customers using the Engage Client with EMIS Web experience slowness when sending requests to the patients' clinical records. From now on, all requests will be sent to a queue for attaching, allowing you to move on to your next task immediately. Don't worry, if there is any problem with an attachment, we'll notify you.


Engage Arrive


You let us know that patients were unhappy about the way their address was displayed on the touchscreen if you had enabled contact details checks - so, we've made a change to display house name/number and road, and obfuscated the address further to make it harder to guess.



You also let us know that patients had complained about their full name being displayed on the confirmation screen - we now only display their first name (known as/preferred name)




Bugs


Sadly, there's always a few in software. The good news is, this lot are gone!


  • Unable to arrive for appointment if year of birth is 2025
  • Line breaks weren't being honoured when responding to a patient request by message
  • The global information message in Engage Arrive was being presented to patients using a touchscreen to arrive for their appointment later than it should have been.
  • A few patients managed to submit requests out of hours when a practice had set their service hours to open or close at midnight (due to British Summer Time)



Coming very soon...


Engage Call


Customers can now upload their own videos to be played on their waiting room TVs, which are running the Engage Call app.