New Desktop Client: v20.1.1

New Engage Agent v3.16.0

New Engage App v1.1.132


Online consultations


Cancellation of allocated appointment


Patients can now cancel an allocated appointment if required.


Note this is not currently available for customers using EMIS Web - we are waiting for assurance approval



Appointment booking links for Vision REST


We're delighted to announce the launch of our appointment booking links for customers using Vision REST.


Following receipt of a request in the Engage Client, you can add an appointment booking link to the message you send in response, which allows the patient to book an appointment with the right clinician/s at a time and date that is convenient to them.


Here's how it will be presented to your patients:



We'll be enhancing this feature in the next release to allow you to additionally filter on slot type, date range, and location.



Vision REST - improved patient search


We've also improved the speed of patient matching when using the Engage Client with Vision REST, including pre-matching patients wherever possible.



Patient call


Upload own videos


Customers can now upload and display their own videos on their waiting room TV by going to the Media area of Patient Call in the Management Console:



Engage Arrive


Ask for more information


If a patient, arriving for their appointment on a touchscreen, cannot be identified from the information first provided (day of birth, month of birth, and first letter of last name, or full date of birth), the screen will go on to ask them another piece of information (year of birth or first letter of last name).


Contact details check


We've tweaked the contact details screens to make it clearer when it's a home telephone number that is being requested:













Messaging


New default settings


Your organisation can now manage default settings for outbound messaging in the Management Console. We're starting with the option to change whether patients are allowed to reply to messages. Currently, when you create an outbound message, the option for the patient to reply is enabled. If you toggle the default setting off, the option for the patient to reply will be disabled by default (it can easily be enabled for individual messages).



Assign to me


We accidentally removed the option to quickly assign a response to yourself, oops! Sorry about that, it's back now though.


Engage Toolbar


Spellcheck tools are now available when working in the toolbar window.



Updated SMS notification


We've improved the SMS notification patients receive when you send them a message to help ensure it’s recognised as trusted and less likely to be flagged by mobile carriers’ spam filters.


Dear John, you have a new message from The Village Practice. To view it securely, use this link: https://engage.gp/9y9z1



Engage Client


We’ve updated the Engage Desktop Client in the background to use Microsoft’s WebView2 for improved stability and performance. This update also resolves a crashing issue that affected a few customers.



Bug fixes


  • Engage Call - wasn't updating immediately after notification settings were changed
  • Engage Arrive - pressing and holding on a button was not registering as a touch
  • Engage Consult App - the last logon date was not correctly set for customers using biometrics