If Engage Support are unable to remote on or access your check in screen remotely you can fix the error directly on the screen by plugging in a keyboard.


Warning - these instructions must be followed precisely to prevent further issues on your screen.


If at any stage you are prompted for a password enter T0uch13


1. Connect a keyboard o the USB port under the screen (near the power button)


2. Type the following commands in bold exactly, including all caps (commands are case sensitive)


cd /server_data


3. Press Enter


sudo rm /server_data/update_done



4. Press Enter 

(You may see a message stating 'file does not exist' just ignore this and move onto the final command)


sudo ./update.sh


5. Press Enter


6. Once the update is complete finally reboot the screen by typing the command - sudo reboot now