Can I limit the amount of requests an individual patient can submit in a calendar day or time period?

Unfortunately, just as a patient will call the practice as many times as they want or arrive at the front desk 5 times a day, Engage Consult cannot limit a patients access to their GP's.  

It is understood that practices will have protocols in place for patients who abuse the system and it should be them that are speaking to the patient themselves and advising of the process.  


We have looked at this option before and whilst we can block them we cannot prevent them from creating another account or accessing via guest.