Frequently Asked Questions (FAQs)

My Touchscreen is not working.
Before calling Engage Health, have a look to see if it's covered on our knowledge base. If you would like to speak to someone,  it will be very help...
Tue, 28 Apr, 2020 at 12:21 PM
What is the best way to power the touch screen on/off?
We advise shutting the screen down in the evenings instead of leaving the screen on all of the time. The best way to do this is by configuring an automati...
Tue, 14 Apr, 2020 at 12:32 PM
The touch screen has not arrived one or more patients today
The screen will log all arrival attempts. You can view these logs by clicking on the Logs button, within your Touchscreen Console, on the Screens tab. You...
Tue, 14 Apr, 2020 at 12:33 PM
We have had complaints about the large font size used for displaying the patient's name/contact details.
Within the Touchscreen Console, on the Settings tab, there is a tick box for Discreet. Ticking this box will change the font size for the patients name/co...
Tue, 14 Apr, 2020 at 12:34 PM
How do I add a message to the screen that will be displayed to all patients?
On the Clinical tab within your Touchscreen Console you will see a box for an Arrival Message. Whatever you type in here will be displayed to all patients...
Tue, 14 Apr, 2020 at 12:36 PM
Calibration - The touchscreen does not appear to be pressing the correct button.
The following guide should be used if the Touchscreen is not reacting to Touch or is activating the wrong area e.g. wrong Day or Month. If the Touchscree...
Mon, 11 May, 2020 at 11:26 AM
I can't find a certain member of staff on the Staff tab
To get the Touchscreen Console to check for missing members of Staff you can click on the Clinical tab followed by the Import staff from clinical button. ...
Tue, 14 Apr, 2020 at 12:41 PM
We are moving to a new clinical system.
If you change clinical system your screen will need some re-configuring. This is in most cases a very quick procedure. Our screens are currently compa...
Mon, 13 Jul, 2020 at 12:55 PM
I have a new feature request/suggestion.
Please contact Engage Health, we love to hear new feature suggestions and we will try our best to implement them at no extra charge
Tue, 14 Apr, 2020 at 1:35 PM
Sanitising Your Touchscreen
Engage patient check in screens are of a robust design and can be easily wiped clean. We recommend spraying a clean cloth with a solution of 70%...
Wed, 3 Jun, 2020 at 12:14 PM