Troubleshooting / Errors
The message API Logon Outcome Error (3) may display for patients when checking in, or when you click the Import Staff from Clinical button inside the Con...
Mon, 11 May, 2020 at 11:20 AM
With release 56 the time a logged on session is valid has changed. L o c k o u t o f L T a f t e r a p e r i o d o f i n a c t...
Tue, 14 Jul, 2020 at 2:37 PM
The wrong Time/Date format is being used on the Touchscreen. To resolve go to Control Panel > Clock & Region > Region and alter Format to United...
Tue, 28 Apr, 2020 at 2:17 PM
If your Engage Health Touchscreen doesn't switch on when you press the red power button, there are a few important things to check before contactin...
Tue, 20 Oct, 2020 at 11:49 AM
In the first instance ensure SystmOne is fully logged in. If you need help doing this, click here to view our video and article on this. If you...
Wed, 15 Apr, 2020 at 3:00 PM
A recent EMIS update has caused EMIS to lose rights for Partner APIs. This means that the API needs to be disabled and re-enabled to restore them. Click...
Wed, 12 Oct, 2022 at 10:06 AM