Troubleshooting / Errors

EMIS Web - API Logon Outcome Error (3)
  The message API Logon Outcome Error (3) may display for patients when checking in, or when you click the Import Staff from Clinical button inside the Con...
Mon, 11 May, 2020 at 11:20 AM
Engage Client/Vixie keeps logging me out
With release 56 the time a logged on session is valid has changed. L o c k o u t o f L T a f t e r a p e r i o d o f i n a c t...
Tue, 14 Jul, 2020 at 2:37 PM
EMIS Web - API Error. Invalid Date Format
The wrong Time/Date format is being used on the Touchscreen. To resolve go to Control Panel > Clock & Region > Region and alter Format to United...
Tue, 28 Apr, 2020 at 2:17 PM
Touchscreen Won't Turn On
If your Engage Health Touchscreen doesn't switch on when you press the red power button, there are a few important things to check before contacti...
Tue, 20 Oct, 2020 at 11:49 AM
SystmOne - Patients cannot check in
In the first instance ensure SystmOne is fully logged in. If you need help doing this, click here to view our video and article on this.  If you...
Wed, 15 Apr, 2020 at 3:00 PM